- Carry hands-on design work across product pods as a shared senior design resource.
- Set the standard for data, analytics, and AI-generated intelligence in reports, dashboards, and insights.
- Manage, coach, and develop the Product Designer.
- Partner with product managers on product strategy, roadmaps, customer problems, and product experiences.
- Lead customer research and discovery, including interviews, the customer advisory board, and feedback synthesis.
- Build relationships with product pods and agency teams.
- Establish design principles, critique practices, quality standards, career ladders, and job descriptions.
- Develop and iterate on the design system and design operations.
- Define and implement an AI-native design practice and lead design's AI transformation.
- Educate the team and leadership on design and AI trends.