- Manage 100–120 accounts as the primary point of contact and relationship owner.
- Deliver proactive communication, strategic guidance, and monthly performance reports with actionable recommendations.
- Monitor client KPIs, retention, and satisfaction to identify and mitigate risks.
- Oversee all digital aspects of client campaigns including Paid Search, Paid Social, SEO, Organic Social, Geofencing, Display, Reputation Management, and Email.
- Collaborate with internal Paid Media, Organic, and Tech teams to optimize campaign performance.
- Serve as a product expert for Fiona, including leading client demos and supporting onboarding.
- Contribute to departmental initiatives and process improvements to ensure service delivery.