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Client Services Trainer
Posted about 1 month agoViewed
💎 Seniority level: Middle, 3-5+ years
💸 Salary: 75000.0 - 90000.0 USD per year
🔍 Industry: Digital Marketing
🏢 Company: Digible👥 51-100💰 $250,000 Seed almost 7 years agoAdvertisingMarketing
🗣️ Languages: English
⏳ Experience: 3-5+ years
Requirements:
- 3-5+ years of experience in client services, sales training, or a related role within a marketing agency or digital services environment.
- Proven ability to design and implement impactful training programs for client-facing teams.
- Strong understanding of agency operations, client relationship management, and upselling strategies.
- Excellent presentation, facilitation, and communication skills with the ability to engage diverse audiences.
- Collaborative mindset with experience working across multiple teams and departments.
- Analytical skills to identify performance gaps and measure training effectiveness.
- Proficiency in tools such as Google Suite, CRM software, and training platforms (e.g., LMS systems).
- High level of organizational skills, with the ability to prioritize multiple initiatives in a fast-paced environment.
- Passion for team development, continuous learning, and improving client outcomes.
Responsibilities:
- Develop, implement, and lead training programs for client-facing teams to:
- Communicate product and process updates effectively.
- Improve client service delivery and overall client satisfaction.
- Identify and act on upselling opportunities and areas for increased strategic recommendations.
- Collaborate with Paid Media, Organic Media, and other agency departments to ensure alignment on processes and cross-department knowledge.
- Partner with leadership and the VP of Client Services to evaluate training needs, design curriculum, and provide consistent coaching to drive team success.
- Monitor and assess the effectiveness of training programs through performance metrics and team feedback; adjust strategies as necessary to meet goals.
- Serve as a resource for new hires, providing onboarding support to ensure confidence in client service expectations, systems, and product knowledge.
- Create training materials, guides, and presentations that reflect agency standards and ensure team engagement.
- Stay informed on industry trends, client feedback, and internal opportunities to keep training content relevant and impactful.
- Conduct regular workshops, 1:1 coaching sessions, and follow-up assessments to ensure accountability and progress toward goals.
- Foster an engaging and professional training environment that promotes growth, retention, and performance of team members and clients..
- Manage training group dynamics to ensure engagement and understanding.
- Shadow team members email and client calls (live or recorded) and assess if staff is properly trained to answer incoming requests, provide suggestions for improvement.
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