Renewals Manager
New
IndiaFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 2+ years
- Required Skills
- Data AnalysisAccount ManagementStakeholder managementCRMCustomer SuccessSaaS
Requirements
- Minimum 2+ years of experience in renewals management, account management, customer success, or similar roles in a SaaS/technology environment
- Proven track record of managing and closing renewals across a large portfolio of enterprise accounts
- Strong understanding of contract structures, licensing models, and commercial agreements
- Experience working cross-functionally with sales, finance, legal, and customer success teams
- Excellent negotiation, communication, and stakeholder management skills
- Strong organizational and time management abilities with attention to detail
- Ability to analyze customer usage data and translate insights into renewal strategies
- Comfortable working in a fast-paced, target-driven environment with revenue accountability
- Experience in SaaS, iPaaS, or API-based platforms is a strong plus
Responsibilities
- Manage the end-to-end renewal lifecycle across a portfolio of enterprise customers, ensuring timely contract execution and high renewal rates
- Collaborate with Account Executives and Customer Success Managers to define renewal strategies, objectives, and account plans
- Engage customers proactively 4–5 months before contract expiration to assess usage, value realization, and renewal readiness
- Review customer contracts, licensing terms, and product usage to ensure alignment with agreed commercial conditions
- Prepare, present, and negotiate renewal proposals, including pricing adjustments and contract amendments where required
- Identify churn risks early and develop mitigation plans in coordination with internal stakeholders
- Maintain accurate forecasting, pipeline tracking, and renewal status documentation in CRM systems
- Escalate and coordinate resolution of customer issues with support, technical, and professional services teams
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