Care Delivery Operations Lead
New
C
Cadence SolutionsHealthcare
This position is remote and based in the United States.Full-TimeLead
Salary150,000 - 180,000 USD per year
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Job Details
- Experience
- 7-10 years
- Required Skills
- Cross-functional Team LeadershipOperations ManagementProcess improvement
Requirements
- 7-10 years building and scaling operations in high-growth, complex environments.
- Experience in healthcare, RPM, telehealth, or value-based care.
- Demonstrated experience designing large-scale operating models, including workforce architecture, capacity planning, and SLA frameworks.
- Proven ability to build performance governance systems such as KPI dashboards and reporting cadence.
- Experience leading cross-functional initiatives across Clinical, Product, Engineering, and Operations in regulated environments.
- Familiarity with nurse staffing models, triage operations, or chronic disease management programs.
- Background in process improvement methodologies such as Lean, Six Sigma, or comparable.
- Fluency with AI productivity tools.
Responsibilities
- Build and maintain capacity planning and workforce forecasting models that translate patient growth and acuity targets into staffing architecture for RN workflows across Cadence programs.
- Define SLA standards, productivity benchmarks, and performance metrics in partnership with clinical leadership, then design the accountability structures that make them operational.
- Develop KPI dashboards and reporting infrastructure that give clinical and operational leaders real-time visibility into throughput, quality, and risk.
- Architect standardized triage workflows and documentation frameworks across care delivery operations, building the playbooks that scale into new markets and conditions.
- Partner with Product and Engineering to define automation strategy - identifying where workflow enhancements and AI-assisted tools can increase throughput while preserving clinical guardrails.
- Identify long-term operational risks before they surface as patient impact, and build mitigation strategies into the infrastructure.
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