Team Lead, Client Service Delivery
New
United StatesFull-TimeLead
Salary66,100 - 110,100 USD per year
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Job Details
- Experience
- 5–7 years
- Required Skills
- Project ManagementMicrosoft Office SuiteStakeholder managementProcess improvementServiceNow
Requirements
- Bachelor’s degree required.
- 5–7 years of experience in healthcare operations, service delivery, client services, or related corporate environments.
- Strong project management skills with experience leading cross-functional initiatives without direct authority.
- Proven ability to develop SOPs, workflows, and structured operational documentation.
- Experience working in complex, matrixed healthcare or enterprise environments.
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
- Familiarity with workflow and tracking tools such as Smartsheet and ServiceNow.
- Strong problem-solving skills with the ability to create structure in ambiguous environments.
- Excellent communication and stakeholder management skills.
- Interest in leveraging AI-enabled tools to enhance operational efficiency and outcomes.
Responsibilities
- Lead and execute complex, cross-functional operational initiatives from intake through completion.
- Apply strong project management practices, including scope definition, sequencing, dependency tracking, and risk mitigation.
- Develop, document, and maintain SOPs, workflows, intake processes, and escalation paths.
- Translate ambiguous or informal processes into clear, scalable, and repeatable operational frameworks.
- Partner with Operations, Claims, IT, Clinical, DocGen, and COE teams to drive process improvements.
- Manage and track enhancement requests using governance tools such as Smartsheet and ServiceNow.
- Support leadership by preparing reports, summaries, and insights to inform decision-making.
- Leverage Microsoft Office tools and AI-enabled solutions to improve productivity.
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