Client Relationship Manager, Servicing
New
Z
ZippyManufactured Housing Finance
Currently only hiring candidates who reside in the following states: Arizona, Connecticut, Florida, Georgia, Illinois, Indiana, Louisiana, Maryland, Michigan, Missouri, Montana, Nebraska, Nevada, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, and WisconsinFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Business IntelligenceMicrosoft ExcelClient relationship managementProcess improvement
Requirements
- Bachelor’s degree in Business, Finance, Operations, or related field preferred.
- 5+ years of experience in loan servicing, client management, servicing operations, manufactured housing finance, or related financial services.
- Prior experience in a client-facing servicing, portfolio oversight, or operational management role.
- Experience managing or coordinating servicing transfers.
- Strong understanding of servicing operations, loan portfolios, payment processing, escrow administration, and customer servicing workflows.
- Knowledge of regulatory servicing requirements and operational compliance standards.
- Strong analytical, organizational, and problem-solving capabilities.
- Proficiency with Excel, business intelligence platforms, and operational analytics.
- Exceptional client relationship management and communication skills.
- Experience leading cross-functional operational initiatives and process improvements.
Responsibilities
- Serve as the primary point of contact for an assigned portfolio of servicing clients, investors, and business partners.
- Build and maintain strong client relationships through proactive communication, operational support, and strategic partnership.
- Lead servicing oversight activities, including issue resolution, operational escalations, and client-specific initiatives.
- Lead and coordinate servicing transfer activities, including onboarding and offboarding processes, data validation, and timeline management.
- Monitor portfolio performance metrics, servicing trends, and operational risk indicators.
- Drive implementation of operational improvements, servicing strategies, and process efficiencies.
- Perform oversight and reconciliation of servicing-related invoices, fees, reporting, and exception items.
- Prepare and present portfolio updates, operational findings, servicing metrics, and strategic recommendations.
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