- Build deep, multi-threaded relationships across client organizations from front-line to C-suite.
- Lead regular executive business reviews.
- Proactively monitor client health and resolve issues.
- Develop and execute strategic account plans to meet revenue targets.
- Lead and manage contract renewals.
- Leverage AI tools for account planning and deliverables.
- Partner with Implementation and Solutions teams for onboarding.
- Collaborate with Product and Clinical Operations to represent the voice of the customer.
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