Manager, Customer Success Mid-Market

New

CompanyCamSaaS, Field Services

You must live and work permanently in the U.S. to be considered.Full-TimeManager

Salary81,000 - 105,000 USD per year OTE

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Job Details

Experience: 3–5 years of experience in Customer Success, Account Management, Onboarding, or related customer-facing roles
Required Skills: People ManagementCross-functional Team LeadershipAccount ManagementCustomer SuccessSaaS

3–5 years of experience in Customer Success, Account Management, Onboarding, or related customer-facing roles
1–2 years of leadership or people management experience
Experience in SaaS or a high-growth technology environment
Experience managing customer retention, adoption, onboarding, or expansion initiatives
Strong operational mindset with experience using KPIs and customer metrics
Excellent communication and relationship-building skills
Ability to balance strategic thinking with hands-on execution
Strong problem-solving skills and proactive approach
Comfortable navigating ambiguity
Experience supporting mid-market or commercial customer segments
Experience partnering cross-functionally with Sales and Product teams

Lead, coach, and develop a team of Mid-Market Customer Success Managers and Implementation Specialists
Create a culture of accountability and continuous improvement
Manage team performance across onboarding, adoption, retention, renewals, and expansion
Own team-level KPIs including GRR, NRR, customer health, and implementation timelines
Partner on account strategy, customer escalations, renewal planning, and risk mitigation
Improve onboarding workflows and implementation processes
Analyze customer data and trends for operational improvement
Collaborate cross-functionally with Sales, Product, and Engineering teams
Support strategic customer relationships as needed
Assist with hiring and onboarding of team members

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