Customer Success Advocate
New
B
Bask HealthTelehealth SaaS
United Kingdom. Portugal. Spain. Morocco. Argentina. United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 5+ years
- Required Skills
- Data AnalysisAccount ManagementCustomer SuccessSaaS
Requirements
- 5+ years of experience in Customer Success or Client Services at a SaaS organization.
- Experience in e-commerce.
- Experience in the telehealth space.
- Experience with large- to enterprise-sized customer book of business.
- Proficient in English.
- Ability to work weekends.
- Comfortable working in a fast-paced startup environment.
- Creative problem solver with strong communication skills.
Responsibilities
- Build strong relationships with Bask’s customers and own the full customer lifecycle.
- Partner with customer stakeholders to develop custom engagement initiatives.
- Manage all current customer data and analyze engagement metrics.
- Build logic based questionnaires and workflows through the Bask software.
- Help customers launch and upsell medications.
- Triage software and order related issues.
- Deliver program demos and provide technical support.
- Use LLMs to draft communications and structure customer needs.
- Share AI-native workflows and prompts across the team.
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