Technical Account Manager
New
C
CamundaSoftware, AI
Location: CanadaFull-TimeMiddle
Salary159,400 - 262,100 CAD per year OTE
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Job Details
- Experience
- At least 3 years experience as a Solution Architect, Technical Account Manager or a similar role.
- Required Skills
- AWSPythonGCPJavaKubernetesC#AzureMicroservicesGenerative AI
Requirements
- At least 3 years experience as a Solution Architect, Technical Account Manager or a similar role.
- Strong background in architecting and deploying large distributed systems for mission-critical applications.
- Kubernetes proficiency at CKAD or CKA level.
- Hands-on experience with at least one high-level programming language (Java, C#, Python, etc.).
- Proven experience with large scale deployments on AWS, Azure, GCP or OpenShift.
- Familiarity with APIs, event-driven systems, microservices, IAM/security, and observability tooling.
- Exposure to modern AI technologies such as LLMs, RAG architectures, vector databases, AI agents, and GenAI application frameworks.
- Understanding of AI infrastructure considerations including model hosting, latency, governance, security, cost management, and production reliability.
- Strong aptitude for strategic thinking and ability to communicate complex concepts to diverse audiences.
- Willingness to travel on-site with accounts (up to ~30%).
Responsibilities
- Team up with other TAMs in Camunda’s largest and most strategic enterprise customers and become the trusted advisor for them; leading them through all stages of their Camunda adoption journey.
- Technical deep dive into platform architecture related aspects of the overall TAM service portfolio.
- Guide the creation and execution of tailored technical adoption plans, designed to maximize business outcomes and ensure long-term success.
- Deliver hands-on technical guidance, best practices, and advisory services to both business and technical stakeholders.
- Advise customers on modern architecture patterns involving AI-enabled automation, orchestration of LLM-based services, retrieval pipelines, and agent frameworks.
- Identify and remove execution risks by proactively conducting platform and solution health checks.
- Foster strong, collaborative relationships with cross-functional Camunda teams such as Customer Success, Consulting, Support, Product, and Sales.
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