- Triage and resolve incoming requests through Jira and Slack.
- Handle password resets, permission grants, and MFA setup.
- Diagnose and fix common hardware, software, and operating system issues across Windows and macOS.
- Categorize, document, and route complex or infrastructure-level tickets to specialists.
- Set up new hires and remove access for departing team members using established checklists.
- Maintain clear, up-to-date guides to support colleague self-service.
JiraTroubleshootingCustomer support+1 more