Junior IT Helpdesk Specialist
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Location: Kyiv, UAFull-TimeJunior
Salary not disclosed
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Job Details
- Languages
- Clear written and spoken English
- Required Skills
- JiraSlackTroubleshootingCustomer support
Requirements
- Have a solid grounding in computer hardware, software, and everyday operating systems, including Windows and macOS.
- Have experience in a customer support, service, or other people-facing role.
- Troubleshoot methodically and know when to escalate issues.
- Communicate clearly in written and spoken English.
- Be eager to learn internal tools, IT processes, and security best practices.
- Hands-on experience with Jira, Slack, or similar ticketing and collaboration platforms is a plus.
- Prior IT helpdesk or technical support experience is a plus.
Responsibilities
- Triage and resolve incoming requests through Jira and Slack.
- Handle password resets, permission grants, and MFA setup.
- Diagnose and fix common hardware, software, and operating system issues across Windows and macOS.
- Categorize, document, and route complex or infrastructure-level tickets to specialists.
- Set up new hires and remove access for departing team members using established checklists.
- Maintain clear, up-to-date guides to support colleague self-service.
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