Broker Support Specialist
Philippines, 9:00 AM – 5:00 PM AEDT | 7:00 AM – 3:00 PM PHTFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- Minimum of three years of experience
- Required Skills
- Data entryStakeholder managementCRM
Requirements
- Minimum three years of experience within the Australian non-bank lending or mortgage operations industry
- Strong understanding of Australian lending products and processes
- Experience dealing with brokers, lenders, or referral channels
- Excellent verbal and written communication skills
- Ability to explain lending concepts clearly and professionally
- Strong attention to detail and organizational skills
- Ability to multitask and work under pressure
- High level of professionalism and stakeholder management
- Non-bank lending experience
- Experience in broker support or lending coordination
- Exposure to CRM and lending management systems
Responsibilities
- Respond to inbound broker and referral partner inquiries
- Provide preliminary loan guidance and product information
- Collect initial client and application documentation
- Assess inquiry completeness before escalation to the local lending team
- Coordinate with brokers and internal stakeholders throughout the application process
- Maintain accurate records and CRM updates
- Support conversion of inquiries into formal loan applications
- Assist in managing turnaround times and application pipelines
- Communicate clearly and professionally with brokers and business partners
- Escalate complex scenarios to senior lending staff when required
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