Success Specialist
New
M
MetovaCustomer Success
Mexico. Philippines. Colombia. Ecuador. Argentina. Chile, EST / MT / CTFull-Time
Salary500 USD per month
Apply NowOpens the employer's application page
Job Details
- Languages
- English (C1)
- Required Skills
- Account ManagementCRMCustomer support
Requirements
- Advanced English (C1) proficiency
- Strong verbal and written communication skills
- Previous customer service, customer success, sales, or administrative experience preferred
- Comfortable making outbound calls and conducting follow-up communications
- Basic computer proficiency
- Familiarity with CRM systems
Responsibilities
- Contact new provider signups via phone, text, and email.
- Guide providers through onboarding, activation, and account setup.
- Follow up on incomplete registrations, missing documents, and pending requirements.
- Schedule onboarding calls and assist providers throughout the activation process.
- Handle inbound customer support inquiries via phone, email, and text.
- Coordinate communication between providers and homeowners and assist with issue resolution.
- Maintain accurate CRM records, activity notes, and pipeline updates.
- Conduct customer satisfaction and quality follow-ups after services are completed.
- Support review generation and reputation management efforts.
- Assist with lead follow-up, appointment scheduling, and provider re-engagement initiatives.
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