- Contact new provider signups via phone, text, and email.
- Guide providers through onboarding, activation, and account setup.
- Follow up on incomplete registrations, missing documents, and pending requirements.
- Schedule onboarding calls and assist providers throughout the activation process.
- Handle inbound customer support inquiries via phone, email, and text.
- Coordinate communication between providers and homeowners and assist with issue resolution.
- Maintain accurate CRM records, activity notes, and pipeline updates.
- Conduct customer satisfaction and quality follow-ups after services are completed.
- Support review generation and reputation management efforts.
- Assist with lead follow-up, appointment scheduling, and provider re-engagement initiatives.
Account ManagementCRMCustomer support