Account Manager, EMEA
New
This role is based remotely in the Netherlands, Ireland, or Estonia.Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English, Dutch
- Experience
- 3+ years of experience in Account Management supporting the EMEA market; 2+ years of experience at a technology company
- Required Skills
- AWSCloud ComputingGCPMicrosoft AzureAccount ManagementRelationship managementTechnical supportSaaS
Requirements
- 3+ years of experience in Account Management supporting the EMEA market
- 2+ years of experience at a technology company (SaaS, SI, Cloud Vendor…)
- Experience supporting customers in the AWS, Google Cloud, Microsoft Azure ecosystem, or another cloud vendor.
- Strong verbal/written communication skills in English and Dutch
- Strong technical skills that enable you to engage productively with technical teams
- Great operational/administration skills
- Analytical, detail-oriented, and able to zoom in/out from the big picture
- A desire to grow within the organization and continuously broaden your skill sets
Responsibilities
- Develop a deep understanding of our business, our cloud management platform, support and services and how they help our clients, and their needs.
- Maintain knowledge, context and ownership of the customers you are responsible for and own communication with the respective vendor teams.
- Manage customer-related support escalations to resolution.
- Negotiate and close long-term commitments with key stakeholders.
- Identify New workload opportunities within Customer’s Cloud Environment / SaaS solutions.
- Establish a regular cadence with the complete portfolio of your customers.
- Provide customer feedback and requests to engineering teams.
- Deliver regular quarterly reviews with customers.
- Maintain and strengthen relationships with key cloud providers.
- Identify Cost Optimization opportunities within the Customer Cloud environment.
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