Senior Product Manager, CRM
New
CanadaFull-TimeSenior
Salary152,000 - 190,000 CAD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- Artificial IntelligenceData AnalysisProduct ManagementCross-functional Team LeadershipStakeholder managementCRMSaaS
Requirements
- 5+ years of product management experience within SaaS or enterprise software environments.
- Proven experience leading cross-functional teams through the end-to-end product development lifecycle.
- Strong track record of delivering measurable business outcomes through customer-focused product strategies.
- Experience managing complex products, platform transformations, migrations, or modernization initiatives.
- Deep understanding of user-centered design principles and the ability to simplify complex workflows.
- Strong analytical skills with experience using customer insights, data, and experimentation to drive decisions.
- Demonstrated ability to prioritize competing initiatives and navigate ambiguity in fast-paced environments.
- Excellent communication, stakeholder management, and collaboration skills across technical and non-technical audiences.
- Experience evaluating or implementing AI-powered product capabilities, automation workflows, or AI-enhanced user experiences.
- Strong strategic thinking, problem-solving abilities, and a passion for building impactful products that deliver customer value.
Responsibilities
- Define and execute the product roadmap for core CRM capabilities, aligning business objectives, customer needs, and long-term product strategy.
- Conduct customer research, analyze product usage data, and gather stakeholder feedback to identify opportunities for innovation and improvement.
- Lead the full product lifecycle, from discovery and requirements definition through design, development, testing, launch, and ongoing optimization.
- Collaborate closely with engineering and design teams to prioritize initiatives, maintain product backlogs, and deliver high-quality user experiences.
- Develop business cases, success metrics, and ROI frameworks to support strategic product investments and roadmap decisions.
- Drive modernization initiatives and platform enhancements while maintaining continuity and usability for existing customers.
- Identify opportunities to integrate AI-powered capabilities into CRM workflows, improving automation, intelligence, and user productivity.
- Partner with sales, customer success, marketing, and leadership teams to ensure alignment on product goals, launches, and customer outcomes.
- Monitor product performance, customer feedback, and market trends to continuously refine priorities and maximize business impact.
- Contribute to a culture of innovation, collaboration, experimentation, and continuous improvement across the product organization.
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