Solutions Support Engineer
New
IndiaFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years of experience in technical support, system administration, or customer-facing engineering roles
- Required Skills
- AWSPythonGCPKubernetesAzureCI/CDLinuxTerraform
Requirements
- 5+ years of experience in technical support, system administration, or customer-facing engineering roles.
- 2+ years of hands-on experience with cloud platforms such as AWS, Azure, or GCP, including IAM, networking, and core services.
- 1+ year of experience working with Kubernetes and containerized environments in production settings.
- Strong understanding of cloud security fundamentals including IAM, network security, and compliance principles.
- Ability to debug and interpret code in languages such as Python, JavaScript, Java, Go, Shell, JSON, or Terraform.
- Proficiency with Linux systems and command-line tools for troubleshooting and diagnostics.
- Familiarity with AI concepts, LLMs, and modern AI-assisted engineering workflows.
- Strong analytical thinking and communication skills.
Responsibilities
- Provide advanced technical support for cloud-native security solutions, ensuring fast and accurate resolution of complex customer issues across distributed systems and environments.
- Investigate and resolve technical issues across cloud security domains including vulnerability management, threat detection, workload protection, and identity and access management.
- Troubleshoot integrations and connector issues across AWS, Azure, GCP, OCI, and SaaS platforms, including API authentication, IAM policies, and network connectivity.
- Diagnose Kubernetes and container-related issues, including deployment, configuration, runtime behavior, and scanning infrastructure performance.
- Analyze vulnerability and security findings, including false positives, SBOM/SCA data, secrets detection, and compliance-related insights.
- Support CI/CD and shift-left security workflows, including infrastructure-as-code scanning, code analysis, and admission control systems.
- Develop and implement automation using AI-driven workflows and tooling to improve support scalability and resolution efficiency.
- Participate in on-call rotations to ensure timely support coverage for global customers across time zones.
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