Solutions Support Engineer
New
W
Wiz, Inc.Cloud Security
Remote - IndiaFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years of hands-on technical experience in customer support, technical support, system administration, or a related customer-facing role
- Required Skills
- AWSPythonGCPKubernetesAzureCI/CDLinuxTerraform
Requirements
- 5+ years of hands-on technical experience in customer support, technical support, system administration, or a related customer-facing role
- 2+ years working with cloud platforms (AWS, Azure, GCP)
- 1+ years of hands-on experience deploying, managing, and troubleshooting production Kubernetes clusters and containerized applications
- Strong understanding of cloud security fundamentals
- Experience reading and debugging code in one or more of: Python, Shell, JavaScript/JSON, Java, Go, or Terraform/HCL
- Proficiency with command-line tools and Linux operating system environments
- Familiarity with the current AI landscape and LLM architectures
Responsibilities
- Investigate and resolve customer technical issues across cloud security posture management, vulnerability scanning, threat detection, container/Kubernetes security, identity & access management, network analysis, and data security
- Troubleshoot cloud connector and integration failures across AWS, Azure, GCP, OCI, and SaaS platforms
- Diagnose workload scanning and runtime security issues
- Analyze vulnerability findings and validate detection accuracy
- Support shift-left security workflows including CI/CD scanning, IaC security, and Kubernetes connectors
- Design and implement automation using AI agents to scale support
- Participate in on-call rotation for after-hours, holiday, and weekend support coverage
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