Senior Manager, Customer Onboarding
New
United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5+ years of experience in customer success, account management, onboarding, or related SaaS roles; 3–5 years of people management experience
- Required Skills
- Project ManagementPeople ManagementAccount ManagementCustomer SuccessSaaS
Requirements
- 5+ years of experience in customer success, account management, onboarding, or related SaaS roles
- 3–5 years of people management experience
- Experience designing and improving onboarding or implementation processes in a SaaS environment
- Strong communication and interpersonal skills
- Data-driven mindset with the ability to analyze KPIs
- Ability to operate effectively in a fast-paced environment
- Strong organizational and project management skills
- Bachelor’s degree in business, communication, or a related field (or equivalent experience)
Responsibilities
- Lead, mentor, and develop a team of Customer Onboarding Managers
- Design and continuously improve scalable onboarding frameworks
- Oversee the full onboarding lifecycle
- Partner closely with Sales, Product, Customer Success, and Support teams
- Monitor onboarding KPIs, customer feedback, and operational metrics
- Conduct training and enablement sessions
- Work directly with customers to understand business needs
- Identify upsell and expansion opportunities
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