Spanish Bilingual Community Manager
New
PortugalFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English, Spanish
- Experience
- 2+ years
- Required Skills
- CRMCustomer support
Requirements
- High School Diploma or equivalent
- 2+ years experience in social care, community management, or digital customer service
- Fluent in English (written and oral)
- Spanish proficiency (B1 and above)
- Ability to work an 8-hour shift on a rotating schedule
- Strong verbal and written communication skills
- Experience with social media platforms
- Comfort handling billing and subscription-related customer issues
- Stable internet connection and a good working home environment
Responsibilities
- Respond to public comments with strong judgment and brand tone
- Manage direct messages and private support conversations end-to-end
- Use a CRM to review history, track cases, and document outcomes
- Support customers with account/login, billing, and subscription issues
- Provide technical triage and escalation for product issues
- Use AI-assisted tools for faster response times while maintaining accuracy
- Follow escalation paths for sensitive or high-risk topics
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