Account Manager
New
BrazilFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2–5 years
- Required Skills
- SalesforceAccount ManagementCustomer Success
Requirements
- 2–5 years of experience in Account Management, Customer Success, or post-sales roles in B2B SaaS or startups
- Proven experience managing renewals and driving account expansion
- Strong communication, relationship-building, and stakeholder management skills
- Comfort working in early-stage environments with evolving processes
- A curious, coachable mindset with a bias toward action
- Excitement about building from 0 to 1 alongside founders
Responsibilities
- Own and manage customer relationships post-sale, including onboarding, adoption, renewals, and expansion
- Identify upsell and cross-sell opportunities within existing accounts and partner with leadership to close growth opportunities
- Act as the voice of the customer, sharing feedback with product and founders to influence roadmap and GTM strategy
- Help define and refine ICPs, value propositions, use cases, and account playbooks
- Maintain accurate account data, forecasts, and renewal pipelines in Salesforce
- Lay the foundation for scalable account management and post-sales processes
- Partner cross-functionally to ensure long-term customer success and retention
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