Technical Support Consultant
Brazil, 16:00 to 00:00 GMT+3 (10:00 to 18:00 Brasília time)ContractMiddle
Salary not disclosed
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Job Details
- Languages
- Native Portuguese and English C1
- Experience
- 2 to 3 years
- Required Skills
- Cloud ComputingTroubleshootingTechnical supportSaaS
Requirements
- Native Portuguese and English (at least C1 for spoken and written)
- 2 to 3 years of Technical Support experience
- Experience supporting cloud-based platforms or SaaS applications in production environments
- Strong troubleshooting and analytical skills
- Ability to analyze application logs and investigate technical issues
- Troubleshooting of web applications using tools such as Chrome DevTools
- Ability to manage high-priority incidents and assess severity/impact
- Experience writing professional, well-structured notes on support cases
Responsibilities
- Deliver outstanding technical support via chats, emails and tickets
- Managing troubleshooting processes related to cloud-based and SaaS applications
- Triage and prioritize support tickets based on severity, impact and urgency
- Reproduce incidents in test or staging environments to identify root causes
- Document solutions, create knowledge base articles and analyse customer feedback
- Escalate unresolved or high-priority incidents to internal teams
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