Clinical Solutions Engineer
New
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Quality AssuranceSaaSHubSpotNotion
Requirements
- Active clinical licensure preferred (RN, LPN, or equivalent)
- 5+ years of clinical experience in senior living, post-acute, or long-term care (AL, MC, SNF, or LTC)
- Experience with state survey, regulatory compliance, and clinical documentation
- Strong familiarity with fall management, change-of-condition workflows, and resident acuity assessment
- Excellent written communication for policy and playbook authoring
- Comfortable working cross-functionally with non-clinical teams
- DON, ADON, or clinical leadership experience in senior living/LTC (preferred)
- Experience authoring policies/procedures for multi-site operators (preferred)
- Experience supporting or partnering with a SaaS or healthcare technology vendor (preferred)
- Familiarity with HubSpot, Notion, and modern collaboration tools (preferred)
Responsibilities
- Chart and data review across US client communities to identify impact stories, near-miss catches, and clinically meaningful trends
- Pre-call clinical preparation for CSMs including pulling resident-level examples and framing narratives
- Development and maintenance of Teton's regulatory playbook library
- Authoring policy and procedure templates for fall management, change-of-condition, and QA processes
- Clinical content review across CS-facing training decks, FAQs, and guides
- Partnership with Product on clinical workflows, edge cases, and feature design
- Occasional client-facing presence for high-stakes calls and regulatory questions
- Supporting sales calls as the clinical expert
- Tracking senior living regulatory trends and translating them into actionable guidance
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