Travel Operations Manager
New
F
Fresh PrintsLuxury Travel
Location: Phillipines (Remote)Full-TimeManager
Salary not disclosed
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Job Details
- Experience
- 4+ years in luxury travel, hospitality, or high-touch service operations; 2+ years in a leadership or management role
- Required Skills
- Operations ManagementProcess improvement
Requirements
- 4+ years in luxury travel, hospitality, or high-touch service operations.
- 2+ years in a leadership or management role with experience coaching teams.
- Strong GDS proficiency, specifically Sabre.
- Comfortable with fare rules, complex routing, and ticketing.
- Data-driven approach to performance and metrics.
- Excellent written and verbal communication skills.
- Ability to remain calm and decisive under pressure.
- Familiarity with tools like Asana, Periskope, or Stripe is a plus.
Responsibilities
- Manage 3–4 Team Leads across all concierge functions.
- Provide daily coaching, feedback, and support to develop team leadership.
- Direct all client-facing operations during your shift with real-time decision-making.
- Maintain 95%+ SLA adherence and 98%+ data accuracy through effective systems.
- Own the end-to-end client journey, including handling VIP clients and complex situations.
- Submit at least two documented process improvements per month.
- Collaborate with Product and Operations teams to implement systems and scale consistency.
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