Operations Manager
New
O
OurAssistantsProperty Management
Must be currently residing in the Philippines or Latin America., US Business HoursFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 8+ years of hands-on team leadership experience
- Required Skills
- Operations ManagementAsana
Requirements
- 8+ years of hands-on team leadership experience, including managing teams of 25+ people.
- Proven experience scaling property management operations or similar service-based organizations.
- Strong background in Business Process Improvement (BPI), operations management, or continuous improvement.
- Demonstrated ability to design and implement KPIs, audits, SOPs, and performance systems from scratch.
- Deep understanding of property management workflows (leasing, accounting, maintenance, resident support).
- Experience managing remote teams and driving accountability in distributed environments.
- High-level proficiency with AppFolio, task management tools (Asana), and collaboration platforms.
- Strong analytical, communication, and leadership skills.
- Must be currently residing in the Philippines or Latin America.
- Must have a stable internet connection and a remote-ready workstation.
Responsibilities
- Oversee and manage a remote team of VAs (initially 10–12, scaling to 25+).
- Monitor daily productivity and workflow across departments.
- Review end-of-day reports and conduct random audits to ensure quality and consistency.
- Proactively identify performance gaps and operational risks.
- Design, implement, and maintain KPIs, scorecards, and performance dashboards.
- Build audit frameworks for quality control, compliance, and efficiency.
- Standardize workflows across leasing, accounting, maintenance, and customer support.
- Conduct regular one-on-one coaching sessions with team members.
- Manage and optimize current tools including AppFolio, Asana, Google Drive, and Dialpad.
- Act as a trusted operational partner to U.S. leadership.
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