Customer Support Team Lead - AI Support Operations
New
PhilippinesFull-TimeLead
Salary not disclosed
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Job Details
- Experience
- At least 2 years of experience leading or coaching a team
- Required Skills
- Problem SolvingProcess improvementCustomer supportCustomer Success
Requirements
- At least 2 years of experience leading or coaching a team
- Experience in customer support, customer success, or a similar client-facing role
- Strong understanding of support operations, ticket management, and escalations
- Ability to analyze conversations and identify patterns
- Ability to improve workflows
- Comfortable working with AI tools, automation, or support technology
- Strong problem-solving and decision-making skills
- Excellent written and verbal communication skills
- Highly organized and able to manage multiple priorities
- Process-driven mindset with a focus on continuous improvement
- Ability to collaborate with product, development, and operations teams
Responsibilities
- Lead the customer support team
- Drive AI-powered customer support conversations
- Improve support workflows
- Manage ticket management and escalations
- Analyze customer conversation patterns
- Collaborate with product, development, and operations teams
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