Customer Support Representative
New
PhilippinesFull-Time
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- ShopifyMicrosoft ExcelCustomer supportEnglish communication
Requirements
- Female candidate only
- Excellent English communication skills (written and professional tone)
- Proven experience in Customer Support or E-commerce
- Experience with Shopify and Gorgias preferred
- Strong attention to detail
- Ability to multitask under pressure
- Fast learner and self-motivated
- Highly organized
- Proficient in Shopify, Gorgias, Microsoft Teams, MS Excel, and M365 Suite
Responsibilities
- Manage customer communications through email, live chat, and Gorgias with accuracy and empathy.
- Provide prompt, clear, and grammatically correct written responses to customer inquiries.
- Use Shopify to check order statuses, process returns, and resolve issues efficiently.
- Collaborate with internal teams through Microsoft Teams and Outlook.
- Maintain organized records and data using MS Excel and other M365 tools.
- Follow directions closely while showing initiative and adaptability.
- Multitask effectively in a fast-paced, online environment.
- Learn new systems and processes quickly.
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