Customer Support Representative
New
O
OurAssistantsRetail
Metro Manila, PH, US Business HoursFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 1+ year
- Required Skills
- TroubleshootingCustomer support
Requirements
- Minimum 1+ year experience in the swimming pool and spa industry
- Strong knowledge of pool chemicals, water balancing, and equipment/parts
- Proven sales ability with experience in quoting and closing sales
- Excellent communication and customer service skills
- Ability to quickly learn POS systems, quoting tools, and water testing systems
Responsibilities
- Expert customer support via phone, email, and walk-ins (pool chemistry, maintenance, and equipment troubleshooting)
- Creating accurate quotes for pool packages, equipment upgrades, liners, and parts
- Driving sales through upselling chemicals, parts, and maintenance equipment
- Performing water testing and providing chemical treatment recommendations
- Processing orders and coordinating with service and delivery teams
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