Managed Services Operations Coordinator
New
E
ePlus Technology, inc.Managed Services
Remote, USFull-TimeMiddle
Salary24.04 - 33.65 USD per hour
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Job Details
- Experience
- 2+ years of experience in an administrative or operational role
- Required Skills
- Project ManagementAccountingNetSuite
Requirements
- 2+ years of experience in an administrative or operational role
- Experience working in Managed Services in any capacity
- Customer billing experience
- Basic accounting knowledge and financial understanding (proration, revenue recognition, cost vs sell, PO structures, project reconciliation)
- Ability to interpret SOWs and validate financial accuracy
- Strong understanding of vendor start dates and customer-facing commitments
- Excellent attention to detail and organizational skills
- Strong communication, follow-through, and problem-solving abilities
- Ability to work effectively in a fast-paced and evolving environment
Responsibilities
- Support day-to-day operational and administrative activities for Managed Services projects and customers
- Review and interpret Statements of Work (SOWs) to validate billing, financial, and contractual accuracy
- Manage customer billing activities, including prorations and invoice validation
- Assist with revenue recognition tracking and financial reconciliation processes
- Review project costs versus sell values to ensure financial accuracy
- Understand and manage PO structures, including sub-POs and services POs
- Coordinate and maintain project documentation and operational records
- Validate vendor start dates against customer-facing commitments and billing timelines
- Identify discrepancies, investigate issues, and drive timely resolution
- Maintain strong adherence to internal processes, controls, and operational standards
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