Associate Director, Client Success
New
A
AxiosDigital Media
USAFull-TimeManager
Salary90,000 - 110,000 USD per year
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Job Details
- Experience
- 7+ years in account management, 2+ years in managing an account management or revenue team
- Required Skills
- Account ManagementTeam managementCustomer SuccessGoogle Workspace
Requirements
- 7+ years in account management, specifically in the digital media/news industry.
- 2+ years in managing an account management or revenue team.
- Growth mindset and ability to work in a fast-paced environment.
- Strong prioritization and decision-making skills.
- Proficiency in Google Office Suite (Slides, Sheets, Docs).
- Experience in advocacy, public affairs, or issue policy space.
- Ability to operate with autonomy and ambiguity.
- Demonstrates a lead by example mindset.
Responsibilities
- Lead or support cross-functional initiatives focused on improving internal processes, reporting frameworks, and product workflows.
- Oversee all Client Success Managers’ post-sale campaign elements from kick-off to final reporting.
- Drive tight cross-functional orchestration across partnerships, creative, editorial, events, and ad ops.
- Ensure the team maintains high-quality media strategies and campaign plans aligned with client objectives and KPI success.
- Help the team guide optimization strategy and translate performance into actionable insights.
- Balance short-term execution with long-term account health.
- Partner with Client Partnerships to ensure team alignment on renewals, upsells, and account growth.
- Mentor, develop, and support a team of Client Success managers.
- Support onboarding and training; build team playbooks and best practices.
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