Director, Client Success
New
United States - RemoteFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 7-10 years
- Required Skills
- Data AnalysisSalesforceAccount ManagementCRM
Requirements
- Bachelor’s degree in Business, Sales, Marketing, or a related field.
- 7-10 years of account management experience in the healthcare technology industry.
- Experience in hospital revenue cycle management.
- Proficiency with CRM software such as Salesforce.
- Strong computer literacy including MS Office suite.
- Demonstrated ability to communicate analytics and ROI to stakeholders.
- Ability to manage conflicting priorities in a fast-paced environment.
- Must be a self-starter able to work independently.
- Willingness to travel up to 30% of the time.
Responsibilities
- Manage and grow client relationships through hands-on partnership.
- Participate in the entire client lifecycle including sales, implementation, and go-lives.
- Oversee client success activities and manage KPI metrics like client retention and satisfaction.
- Identify and pursue cross-sell opportunities to expand market share.
- Generate and deliver monthly/quarterly performance reporting packages.
- Coordinate with IT and Product teams to manage file corrections and automation updates.
- Develop agendas, presentations, and summaries for client meetings.
- Manage client obligations and resolve operational challenges.
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