Client Services Director
New
United StatesFull-TimeDirector
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- Minimum of 3 years
- Required Skills
- Account ManagementDigital Marketing
Requirements
- Minimum of 3 years of experience within digital marketing agencies
- Proven experience managing client accounts and account management teams
- History of long-term tenure
- Strong understanding of recurring revenue models and performance metrics
- Comfort working directly with CEOs and senior executives
- Strong leadership and people management skills
- High-level verbal and written communication skills
- Professional presence with clear and confident spoken English
- Comfortable in consultative and revenue-focused conversations
- Ability to manage multiple priorities in a fast-paced environment
Responsibilities
- Lead and oversee the account management team to ensure KPI alignment and delivery
- Monitor performance across accounts and proactively address risks or gaps
- Manage and optimize processes tied to client retention and satisfaction
- Ensure consistent communication standards across all client interactions
- Oversee accounts with monthly recurring revenue ranging from $3,000 to $6,000
- Manage total MRR portfolios between $20,000 and $100,000 per individual
- Collaborate closely with leadership to align client strategy with business goals
- Support team development, coaching, and performance improvement
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