Director, Client Success
New
NortheastFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 7-10 years
- Required Skills
- Business AnalysisSalesforceAccount ManagementReportingCRM
Requirements
- Bachelor’s Degree in Business, Sales/Marketing or related field.
- 7-10 years experience in healthcare technology account management.
- Specific experience with hospital revenue cycle management.
- Proficiency in CRM software such as Salesforce.com.
- Strong proficiency in MS Office (Word, Excel, Outlook).
- Effective professional presentation skills for analytics and ROI reporting.
- Strong consultative, analytical, and problem-solving skills.
- Ability to manage conflicting priorities and work independently.
- Experience with claims billing and IT/EDI systems preferred.
- Ability to travel up to 30% of the time.
Responsibilities
- Manage and grow client relationships through partnership and collaboration.
- Drive client satisfaction and retention through proactive communication.
- Oversee Client Success activities for designated clients.
- Conduct client business reviews and performance meetings.
- Introduce and sell new solutions to existing clients with a target sales quota.
- Participate in the full client lifecycle from sales through implementation and go-lives.
- Generate and deliver monthly and quarterly reporting packages.
- Collaborate with internal teams on client strategies, file corrections, and automation.
- Develop agendas, presentation materials, and meeting summaries.
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