Client Success Associate
New
United StatesFull-TimeMiddle
Salary50,000 - 70,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 1–3+ years
- Required Skills
- Data AnalysisRelationship buildingAccount ManagementSaaS
Requirements
- Bachelor’s degree required.
- 1–3+ years of experience in client success, account management, sales, or customer-facing roles.
- Experience working with SaaS or healthcare technology environments is a plus.
- Strong communication, presentation, and relationship-building skills.
- Ability to analyze usage data and identify trends or risks.
- Proven ability to manage multiple priorities in a fast-paced setting.
- Comfortable supporting upsell or expansion conversations within existing accounts.
- Proactive, detail-oriented, and strong problem-solving mindset.
Responsibilities
- Proactively engage clients to drive adoption of key products, features, and enhancements.
- Partner with senior Client Success Managers to execute account strategies and expansion initiatives.
- Serve as a product expert and trusted resource for clients, supporting onboarding and feature adoption.
- Collaborate with internal teams including Product, Support, Sales, and Services to resolve client issues.
- Identify at-risk accounts using usage data and KPIs, escalating when needed and supporting mitigation efforts.
- Support upsell and expansion opportunities within existing client portfolios.
- Help ensure overall client satisfaction by maintaining consistent, value-driven communication.
View Full Description & ApplyYou'll be redirected to the employer's site
