Client Success Manager
New
United StatesFull-TimeMiddle
Salary80,000 - 90,000 USD per year
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Job Details
- Experience
- 2+ years
- Required Skills
- Data AnalysisMicrosoft OfficeAccount Management
Requirements
- 2+ years’ experience in a client facing role with a technology company or Legal background.
- Exceptional organizational skills and self-discipline.
- Ability to leverage cross functional business and technical resources for issue resolution.
- Thorough understanding of law firm culture and expectations.
- LEAP certification or aptitude for quick learning.
- In-depth knowledge of Microsoft Word, Excel, and Outlook.
- Ability to leverage data for critical decisions.
- Familiarity with handling client conflict in a positive manner.
Responsibilities
- Become a product expert by developing and maintaining an outstanding knowledge of LEAP Software.
- Communicate the LEAP product ethos to external parties.
- Provide information to support staff and lead issue resolution cross-departmentally.
- Work with cross-functional teams to implement, test, and measure initiatives to improve adoption and reduce churn.
- Measure and report on client on-boarding & product adoption KPI's.
- Identify trends and gaps based on client communication and feedback.
- Contact clients regularly to ensure potential utilization and implement strategies.
- Demonstrate software value through webinars and tutorials.
- Focus on key clients via meetings and provide clear communication.
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