Director, Implementation & Client Operations

New

United StatesFull-TimeDirector

Salary160,000 - 200,000 USD per year

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Job Details

Experience: 7+ years
Required Skills: Project ManagementMicrosoft Power BISalesforceTableauLooker

7+ years leading complex technical implementations within the healthcare ecosystem (Payer, Provider, or Health Tech)
Proven track record implementing for Health Plans, Health Systems, Employers, and/or SLED clients
Experience managing 20+ concurrent implementations
Deep understanding of healthcare data exchange (HL7, FHIR, EDI)
Hands-on eligibility file management experience: roster ingestion, member gating, and offboarding
CRM experience used for implementation tracking, pipeline management, and reporting (Salesforce preferred)
Experience designing and implementing automation solutions within operational workflows
Familiarity with AI applications in business operations
Proficiency building or refining dashboards (Tableau, Looker, Power BI) and project management tooling
Experience managing at least one direct report
Exceptional external client-facing skills

Define and execute implementation playbooks that ensure repeatable, high-quality client launches across all clients
Build a scalable, automation-first implementation model that enables growth
Lead the handoff process between Sales and Client Services
Partner with Sales during active deal stages to flag implementation risks and inform go-live timelines
Manage and develop a team, holding shared accountability for a portfolio of 20+ annual launches
Own end-to-end implementation for large-scale clients including eligibility and roster management
Identify and implement automation and AI-driven solutions to reduce manual effort
Build and deliver real-time visibility into the implementation pipeline and standard reporting suites
Serve as the strategic front-line lead for partner stakeholders

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