Customer Care Coordinator
New
P
Public Library of SciencePublishing
Applications will be accepted from candidates based in the UK, Some flexibility to work across time zones.Full-TimeMiddle
Salary24,000 - 26,000 GBP per year
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Job Details
- Experience
- At least two years of Customer Service experience
- Required Skills
- Data AnalysisSalesforceTime ManagementCRMCustomer support
Requirements
- At least two years of Customer Service experience
- Strong professional communication skills and active listening
- Excellent time-management skills
- Focus on quality and attention to detail
- Familiarity with CRM systems (Salesforce preferred)
- Excellent writing skills
- Previous experience working in Publishing
- Previous experience working in a remote environment
Responsibilities
- Manage high volume of incoming queries
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customers
- Provide accurate, valid and complete information
- Meet established team targets
- Handle customer complaints and provide solutions
- Accurately track customer interactions
- Follow communication procedures and guidelines
- Filter customer queries to appropriate stakeholders
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