Virtual Medical Assistant
New
S
SnappyCXMental Health
Manila, PHFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
Requirements
- Prior experience as a Virtual Medical Assistant or in healthcare administration
- Strong understanding of insurance verification
- Knowledge of EOB interpretation including co-pays and deductibles
- Experience handling high-volume patient communication (calls, texts, emails)
- Excellent verbal and written English communication skills
- Strong organizational and multitasking abilities
- Ability to handle sensitive patient interactions with professionalism and empathy
Responsibilities
- Answer inbound phone calls and respond to patient inquiries professionally
- Manage SMS/text communication with patients
- Respond to emails and maintain communication workflows
- Confirm upcoming appointments and handle rescheduling
- Schedule patient appointments accurately
- Coordinate calendars and manage provider availability
- Verify insurance eligibility using EOBs
- Determine co-pays, deductibles, and coverage details
- Administer pre-appointment assessments (e.g., PHQ-9)
- Ensure patient forms are completed prior to visits
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