Medical Virtual Assistant
W
Winning AssistantsHealthcare
Philippines, 9:00 AM – 6:30 PM EDT Monday-Thursday; 9:00 AM – 4:00 PM EDT FridayFull-Time
Salary5 - 6 USD per hour
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Job Details
- Languages
- English
- Required Skills
- EHR
Requirements
- Previous healthcare or medical office experience
- Strong patient-facing administrative experience
- Experience handling inbound calls, patient follow-ups, and appointment scheduling
- Strong understanding of HIPAA compliance and patient confidentiality
- Experience using EHR/EMR systems; TheraOffice experience is highly preferred
- High attention to detail, especially with billing notes and scheduling workflows
- Proficient in speaking and writing English
- Reliable laptop or desktop computer
- High-speed internet (minimum 10 Mbps)
- Noise-canceling headset and webcam
- Quiet, professional environment
Responsibilities
- Answer inbound calls and manage patient phone communications professionally
- Conduct patient follow-up calls and appointment reminders
- Perform patient reactivation outreach for patients not seen within 3–4 months
- Coordinate scheduling and calendar management
- Provide front desk and administrative support remotely
- Manage billing notes and track 45-day billing cycles
- Monitor private insurance, no-fault, and workers’ compensation claims
- Assist with clinical documentation support
- Support insurance verification processes
- Maintain and update patient information within the TheraOffice EHR system
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