Director, Business Operations
New
Remote USFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 7–10 years
- Required Skills
- Project ManagementData AnalysisBusiness OperationsCross-functional collaboration
Requirements
- 7–10 years of experience in business operations, revenue operations, management consulting, and/or other in-house strategy/operations roles.
- Proven ability to work collaboratively across a diverse set of functions and backgrounds.
- Experience managing or closely partnering with client-facing teams (Client Success, Account Management, or Implementation).
- Demonstrated ability to operate across both commercial and operational workstreams.
- Strong process design and project management skills.
- Excellent communication and analytical skills.
- Leadership presence with the ability to synthesize complex problems and present to leadership.
- Autonomy in seeking information and solving conceptual problems.
Responsibilities
- Manage day-to-day operations across relevant functional areas, ensuring seamless execution across the full client lifecycle.
- Lead client implementation processes end-to-end, driving cross-functional accountability across CS, Ops, Product, and Engineering.
- Present facts and data to Papa’s Executive leadership team to drive strategic decisions.
- Lead scoping, implementation & execution of custom pilot programs.
- Collaborate cross-functionally with Product, IT, Operations, Sales, and Data teams to resolve complex client escalations.
- Deploy effective personnel, processes, and tooling to maximize revenue and client satisfaction.
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