Patient Engagement Specialist
New
O
OpheliaHealthcare Telehealth
Location: United States, Sunday-Thursday 9:00-5:00p ETFull-TimeMiddle
Salary45,000 - 48,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Data entryCustomer support
Requirements
- Experience delivering outstanding patient experience or customer support, ideally in healthcare
- Strong organizational skills and keen eye for detail
- Proficiency with computer platforms and navigating new systems
- Experience working in a high-volume communication environment or ticketing system
- Bias for action and proactive task management
- Aptitude for resilience and adaptability in a startup environment
- Ability to work Sunday-Thursday schedule
Responsibilities
- Practice active listening, empathy, and solution-focused approaches to collaboratively engage with patients
- Prioritize effectively across multiple channels including SMS, EMR, phone, and Slack
- Provide emotional support, de-escalation, and education to patients
- Maintain professional documentation through various platforms
- Follow Ophelia's policies regarding confidentiality, compliance, and ethical standards
- Schedule visits with the clinical team and support visit attendance
- Perform UDS coordination and manage technology troubleshooting
View Full Description & ApplyYou'll be redirected to the employer's site
