Patient Engagement Specialist
New
S
Shields Health SolutionsPharmacy Services
Location: Remote (Prefer Phoenix of Stoughton metro areas), 7:45 AM (EST)/ 8am ESTFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 1-3 years
- Required Skills
- Microsoft ExcelCustomer serviceData entry
Requirements
- State registered as a pharmacy technician
- 1-3 years of Pharmacy Technician and adjudicating claims experience
- High school diploma or GED
- Highly proficient in Microsoft Office (Excel and Word)
- Strong interpersonal and phone communication skills
- Ability to work in a distraction-free environment
- High speed, stable, and reliable internet connection
Responsibilities
- Proactively coordinate medication refills including data entry and pharmacy claim adjudication
- Make outbound patient refill phone calls and complete the patient refill request.
- Answer, resolve and triage inbound inquiries.
- Clarify prescription orders with pharmacist and/or clinician as appropriate.
- Identify medications requiring special storage and/or handling.
- Manage, organize, and update relevant data using database applications.
- Act as a value-added business partner to stakeholders throughout the organization.
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