Patient Care Specialist
New
United States, 9:00 AM to 5:00 PM ESTFull-Time
Salary not disclosed
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Job Details
- Languages
- English, Korean
- Required Skills
- Customer service
Requirements
- Proficiency in English (verbal and written)
- Proficiency in Korean (verbal and written)
- Availability to work 9:00 AM to 5:00 PM EST
- Excellent communication and interpersonal skills
- Previous experience in customer service
- Must be organized and have the ability to multitask
- Ability to work independently and meet deadlines
- Reliable computer (Windows 10 or newer), two monitors, and stable high-speed internet
Responsibilities
- Handle customer inquiries and provide accurate information via phone calls (inbound, outbound) and email.
- Make outbound calls to schedule appointments and follow up with patients.
- Enroll members in health plans and assist with plan details.
- Perform administrative tasks related to customer service.
- Maintain accurate and detailed records of customer interactions.
- Conduct primarily outbound calls to patients to schedule medical appointments.
- Handle inbound calls when received, primarily related to appointment coordination.
- Schedule and reschedule medical appointments as requested by patients.
- Answer patient questions regarding appointment details, availability, and timing.
- Provide information on test results, including whether results are available and expected turnaround times.
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