Director of Business Strategy, ITM
New
F
First DueSaaS Public Safety
Remote - US OnlyFull-TimeDirector
Salary120,000 USD per year
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Job Details
- Experience
- 7+ years
- Required Skills
- Business DevelopmentCross-functional Team LeadershipCustomer Success
Requirements
- 7+ years of experience in SaaS product strategy, business development, or GTM roles.
- Domain expertise in Public Safety, Fire & Life Safety compliance, or a closely related regulated industry.
- Proven ability to work cross-functionally across Product, Sales, Marketing, and Customer Experience.
- Strong understanding of SaaS growth levers: ARR, retention, adoption, upsell.
- Excellent communication skills with the ability to influence at the executive level and with external stakeholders.
- Experience in competitive positioning and driving market strategy in a fast-growth SaaS environment.
- Familiarity with NFPA standards, compliance workflows, or fire inspection practices (preferred).
- Experience managing or supporting partnerships with contractors, AHJs, or government entities (preferred).
- MBA or equivalent strategic/analytical background (preferred).
Responsibilities
- Act as the voice of the ITM business unit, providing input into product roadmap and competitive positioning.
- Partner with Sales leadership to track pipeline, forecast, and win/loss trends.
- Drive GTM initiatives including case studies, webinars, trade shows, and marketing collateral.
- Explore and drive GTM and solution partnerships, specifically for compliance and inspection workflows.
- Build and manage partnerships with contractors, inspectors, and integration partners.
- Partner with Implementation and Support to ensure customer satisfaction and compliance metrics are met.
- Identify adoption blockers and drive cross-functional solutions.
- Present monthly business reviews to the CEO/COO.
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