Account Executive (B2B)
T
TwoconnectB2B Sales
Metro Manila, Philippines, 9:00 AM – 6:00 PM AEST/AEDTFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2–5+ years
- Required Skills
- Customer serviceAccount ManagementCRM
Requirements
- Bachelor’s degree in Business, Sales, Marketing, Communications, Commerce, or a related discipline is preferred.
- Minimum 2–5+ years’ experience in internal sales, account management support, sales support, customer service, account coordination, or a similar customer-facing commercial support role.
- Previous experience supporting sales representatives, account managers, or field sales teams.
- Experience preparing, coordinating, or following up quotes, orders, customer requests, and account-related enquiries.
- Strong customer service and communication skills, with confidence speaking to customers by phone and email.
- Comfortable making outbound calls, following up customers, checking in on existing accounts, and maintaining regular contact with key stakeholders.
- Strong CRM discipline, with the ability to maintain accurate notes, contact records, activity updates, and follow-up schedules.
- Experience using Capsule CRM, ZoomInfo, or similar CRM, sales enablement, or prospecting platforms.
Responsibilities
- Support field sales representatives by managing customer follow-up after meetings, site visits, and sales appointments.
- Prepare, coordinate, and follow up on customer quotes based on information provided by the sales team.
- Respond to customer enquiries relating to quotes, order approvals, freight tracking, delivery updates, and general account support.
- Act as a reliable internal point of contact for customers, helping ensure communication, quoting, and order progress move quickly.
- Make outbound calls and regular check-ins with existing customers, project contacts, engineers, and other account stakeholders.
- Assist with multi-contact account management by engaging with multiple stakeholders across larger project-based customer accounts.
- Maintain accurate CRM records in Capsule, including customer notes, contact details, follow-up actions, account activity, and pipeline updates.
- Use tools such as Capsule, ZoomInfo, and other sales or prospecting platforms to support account visibility, contact research, and sales activity.
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