Account Relationship Lead
New
Philippines, Overnight shift (9 PM – 6 AM, Monday–Friday)Full-TimeLead
Salary528,000 - 624,000 PHP per year
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Job Details
- Languages
- English
- Experience
- 2+ years of hands-on VA or EA experience with international clients; 1+ years of client success, B2B relationship management, and team coordination experience
- Required Skills
- Account ManagementHubSpotSlack
Requirements
- 2+ years of hands-on VA or EA experience with international clients
- 1+ years of client success, B2B relationship management, and team coordination experience
- Comfortable operating across 6+ platforms daily
- Professional-level English (written and verbal)
- Proven track record completing strict programs, bootcamps, or certifications
- Full availability for overnight shift
- Full availability for 2-week intensive training with zero absences
- Exclusivity (no other VA/EA clients)
- Grit and 'plow' mentality
- Strong learning agility and coachability
Responsibilities
- Manage 15–20 virtual assistants across multiple clients simultaneously
- Run daily stand-ups and coach EAs in real-time
- Build and execute personalized development plans for each team member
- Track performance metrics including response times, client satisfaction, and quality scores
- Lead video calls with international clients (US, Australia) daily
- Partner with clients to optimize EA workflows
- Manage team transitions, EA replacements, and client handovers
- Monitor performance across HubSpot, Slack, Discord, Cloudtalk, ChatGPT, Workspace, and Penthouse
- Maintain accurate records on all team and client activity
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