Account Lead
New
Philippines, Overnight shift (9 PM – 6 AM, Monday–Friday PHT)Full-TimeLead
Salary528,000 - 624,000 PHP per year
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Job Details
- Languages
- English
- Experience
- 2+ years of hands-on VA or EA experience with international clients
- Required Skills
- Operations ManagementRelationship managementHubSpotSlack
Requirements
- 2+ years of hands-on VA or EA experience with international clients
- 1+ years of client success, B2B relationship management, and team coordination experience
- Comfortable operating across 6+ platforms daily
- Professional-level English, written and verbal
- Proven track record completing strict programs
- Full availability for overnight shift
- Ability to commit exclusively to Magic
Responsibilities
- Manage 15–20 virtual assistants across multiple clients simultaneously
- Run daily stand-ups and coach EAs in real-time when issues arise
- Build and execute personalized development plans for each team member
- Track performance metrics including response times, client satisfaction, and quality scores
- Lead video calls with international clients daily
- Partner with clients to optimize EA workflows
- Develop and maintain SOPs for key EA functions
- Monitor performance across HubSpot, Slack, Discord, Cloudtalk, ChatGPT, Workspace, and Penthouse
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