Enterprise Success Manager
New
EMEAFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- French, English
- Experience
- 5+ years
- Required Skills
- Artificial IntelligenceProduct AnalyticsAccount ManagementCustomer SuccessSaaS
Requirements
- 5+ years in high-touch enterprise Customer Success, Account Management, or Senior Consulting.
- Proven ability to build long-term relationships at both C-level and operational levels.
- Exceptional written and oral communication in French and English.
- Strong knowledge of the analytics landscape including Digital Experience Analytics and Product Analytics.
- Familiarity with modern data and AI ecosystems like data warehouses and LLM-based tools.
- Experience collaborating with Sales to drive growth.
- Proactive, structured, and ownership-driven mindset.
- Passion for technology, AI-powered products, and the SaaS business model.
Responsibilities
- Build trusted relationships with operational and Executive-level contacts.
- Build data-driven success plans aligned to clients' Key Business Objectives.
- Drive adoption of all Contentsquare products including Product Analytics.
- Champion AI-powered capabilities and guide customers on AI-native insight generation.
- Engage data-mature customers around Data Connect to unlock value in data ecosystems.
- Drive renewals and build upsell/cross-sell strategy in collaboration with Sales.
- Monitor portfolio performance using data to anticipate critical situations.
- Maintain best-in-class usage of CS tools like Gainsight and Salesforce.
- Stay current on market trends and represent Contentsquare as a speaker.
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