Technical Operations & Automation Specialist
New
B
Blueprint TechnologiesTechnology Solutions
Remote – USA, coverage required across Pacific and Eastern Time ZonesFull-TimeMiddle
Salary40.87 - 50.48 USD per hour
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Job Details
- Required Skills
- PythonBashDevOpsTroubleshootingTechnical support
Requirements
- Experience working in technical support, IT operations, DevOps support, systems administration, or similar technical environments
- Comfortable working with terminal interfaces and command-line tools
- Strong troubleshooting and debugging skills
- Experience with scripting or automation tools such as PowerShell, Bash, Python, or similar
- Ability to work independently with minimal oversight
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to prioritize work and manage multiple issues simultaneously in a fast-paced environment
- Demonstrated curiosity, initiative, and ownership mentality
Responsibilities
- Manage and resolve technical and operational support requests for a global technology community program
- Troubleshoot issues involving account systems, permissions, workflows, and benefit fulfillment
- Investigate root causes using terminal interfaces, command-line tools, logs, and debugging techniques
- Identify repetitive operational tasks and create automation or scripting solutions to improve efficiency
- Support and optimize internal tooling, workflows, and operational processes
- Collaborate cross-functionally with program managers, operations teams, and technical stakeholders
- Contribute to knowledge base documentation, process improvements, and self-service resources
- Proactively identify gaps, inefficiencies, and opportunities for operational enhancement
- Help improve support experiences through AI-based tools and workflow automation
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